FAQS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major forms of credit card including Visa, Mastercard, American Express and Discover. We also accept Apple Pay, Google Pay, and PayPal – a safe, secure service that accepts all major credit cards. We process all orders through our SSL secured shopping cart. We are a verified site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.

WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?

We’re sorry that an item you are looking for has already sold out! Pretty Couture makes its best effort to restock most items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available." Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

Pretty Couture will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.

CAN I MODIFY MY ORDER ONCE IT HAS BEEN PLACED?

We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it further. At that time, we cannot cancel any orders. For any further inquiries about your order, please email us at info@shopprettycouture.com with your inquiry described in full, as well as your order number.